Privacy Policy

1. Introduction

FlightSupport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel support services, including our website, phone support, and any related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Travel Information: Flight confirmation numbers, airline names, travel dates, and itinerary details
• Communication Records: Phone call recordings, email correspondence, and chat transcripts
• Payment Information: Credit card details, billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Cookies and Tracking: Small data files stored on your device to improve your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide flight change, cancellation, and rebooking services
• Communication: To respond to your inquiries and provide customer support
• Improvement: To enhance our services and develop new features
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and ensure service security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Processing payments and transactions
• Providing customer support services
• Analyzing website usage and performance
• Managing our IT infrastructure

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you.

6.2 Correction and Update

You may request correction of inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Opt-Out

You may opt out of marketing communications and certain data processing activities.

6.5 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for targeted advertising and marketing purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: